Signing in, passwords and magic links

The ways to sign in to Mozaic, how to reset a password, why you're signed out after inactivity, and how to change your email.

Updated

You can sign in to Mozaic with Google, or with your email address and either a password or a magic link.

Ways to sign in

  • Continue with Google: uses your Google account.
  • Continue with email: enter your email, then your password. To skip the password, select Use a magic link instead.
  • Continue with Apple: only in the iOS app. It is not offered on the web.

Sign in with a magic link

  1. Select Continue with email and enter your address.
  2. Select Use a magic link instead.
  3. You'll see Check your inbox. Open the email and click the link.

If you open the link on a different device than the one you asked from, Mozaic asks you to confirm the email you used. Enter it and select Complete sign-in. If the link has expired, request a new one.

Verify your email

When you sign up with an email and password, you need to verify your address before the app opens. We send a verification link. Open it, then come back to Mozaic to continue. If it hasn't arrived, select Resend verification link (you can resend once a minute), and check your spam folder.

Reset your password

  1. On the sign-in screen, select Forgot Password?.
  2. Enter your email and select Send reset link.
  3. Open the email and click the link. It expires soon, so use it shortly.
  4. Enter your new password and select Update password.

You'll see Password updated, and you can sign in with the new password.

Automatic sign-out after inactivity

For your security, Mozaic signs you out after 2 hours without activity. Key presses, clicks, taps and scrolling count as activity. Moving the mouse alone does not.

60 seconds before sign-out, a message appears: You'll be signed out soon. Select Stay signed in to keep going.

If you close your browser and come back within 48 hours of your last activity, you're still signed in. After 48 hours, you'll need to sign in again.

Change your sign-in email or password

There is no screen in the app to change your sign-in email. To change it, email support@mozaicfinance.com from your current address.

To change your password, sign out and use Forgot Password? as described above.

Note: The email you edit in the Stripe billing portal is your billing email only. It does not change how you sign in.

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