Contacting support

How to reach the Mozaic team by email, and what to include so we can help you faster.

Updated

To reach the Mozaic team, email support@mozaicfinance.com. The same address is listed in the app on the Help & FAQ page, under Still need help?. We read every message, and we reply by email.

When to write to us

Some things can only be done by our team. Write to us when you want to:

  • Change the email address you sign in with (there is no screen for this in the app)
  • Ask for a refund on an annual plan (annual plans are refundable pro-rata within the first 30 days)
  • Get help when you can't sign in, even after resetting your password or using the two-factor recovery link
  • Report a bank or brokerage that won't connect or stays out of date
  • Share feedback or suggest a feature

What to include

A few details save a round trip:

  1. Write from the email address on your Mozaic account. It lets us find your account.
  2. Say what you were trying to do and what happened instead.
  3. Copy any error message exactly as it appeared on screen, or describe where you saw it.
  4. For a connection problem, give the name of the bank or brokerage and the status shown on the account.
  5. For a billing question, say whether you're on the monthly or annual plan and the date of the charge.

What never to send

We don't need any of these to help you, so leave them out of your email:

  • Your Mozaic password or your bank password
  • A two-factor code, or a password reset or sign-in link
  • Full card numbers or bank account numbers

Tip: Many answers are already in this help center, especially for sign-in, connection and billing questions.

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